Return, Exchange, Warranty, and Claim Policy

1. Standard Returns

Unless otherwise stated in the product listing, receipt, packing slip, or these terms, Advance Truck Parts USA will accept qualified products for return or exchange within thirty (30) days of the original purchase date.

To request a return, contact our Sales Department by email, chat, or telephone to obtain a Return Merchandise Authorization (“RMA”) number. Returns will not be accepted without prior authorization.

2. Special Orders

ALL SPECIAL-ORDER PRODUCTS ARE FINAL SALE, NON-RETURNABLE, AND NON-REFUNDABLE. SPECIAL ORDERS CANNOT BE CANCELED ONCE THE ORDER HAS BEEN PLACED WITH THE SUPPLIER OR PRODUCTION HAS BEGUN.

Special-order products include, but are not limited to:

• Products identified as “Special Order,” “Made to Order,” “Custom,” or “Non-Returnable” on the product listing, quotation, invoice, receipt, or packing slip;
• Products ordered specifically for the customer and not normally maintained in our inventory;
• Custom-manufactured, assembled, programmed, modified, cut-to-length, or specially configured products; and
• Products purchased in special quantities or obtained from a supplier specifically to fulfill the customer’s order.

Special-order products that are defective may qualify for warranty service, repair, or replacement, subject to inspection and the applicable manufacturer or Advance Truck Parts USA warranty. A warranty claim does not make a special-order product eligible for a return or refund.

3. Non-Returnable Repair Parts

There are no returns or refunds on small electrical or repair components, including, but not limited to, solenoids, drivers, rectifiers, diodes, terminals, seals, internal repair components, and similar items.

Purchasing these products through our website constitutes acceptance of these terms.

4. RMA Procedure

Our Sales Department will generally issue an RMA number and return instructions within three (3) business days after approving the return request.

The customer must:

• Clearly write the RMA number on the exterior of the shipping package;
• Return the product to the address provided with the RMA authorization;
• Ensure the product is received within thirty (30) days of the original purchase date or within the period specified in the RMA instructions; and
• Email the return tracking number to Customer Service to help expedite processing.

Products returned without authorization, without an RMA number, or to an address other than the address provided may be refused and will not be processed.

5. Return Eligibility

To qualify for a return, the product must:

• Be unused and uninstalled;
• Be in the same condition in which it was received;
• Include all original packaging, instructions, accessories, components, and labels;
• Show no evidence of installation, testing, modification, alteration, contamination, misuse, or damage; and
• Not be a special-order product or another product designated as non-returnable.

We do not sell parts for diagnostic testing or trial installation. Products that have been installed, connected, energized, programmed, filled with fluid, or otherwise used for testing are not eligible for return.

Qualified returns may be subject to a restocking fee ranging from fifteen percent (15%) to twenty percent (20%), depending on the product’s condition, packaging, and applicable supplier requirements.

6. Warranty Claims

All warranty claims are subject to inspection and testing.

For an approved warranty claim, the remedy will normally be a replacement product. If a replacement is unavailable, Advance Truck Parts USA may issue a refund or store credit at its discretion, subject to any applicable manufacturer warranty.

Replacement products will not be shipped until the product involved in the claim has been received, inspected, and tested.

Warranty coverage is void if the product:

• Has been opened, disassembled, modified, or altered;
• Was improperly installed or used;
• Shows damage caused by incorrect voltage, wiring, application, or installation;
• Has water intrusion, moisture damage, or corrosion;
• Has physical damage or evidence of abuse; or
• Failed because of normal wear and tear.

When time is critical, the customer may purchase a replacement product while the warranty claim is being evaluated. If the returned product is later approved under warranty, the appropriate credit, replacement, or refund will be issued according to this policy.

7. Professional Installation

We strongly recommend that all products be installed by a qualified professional.

Improper installation or diagnosis can damage the new product and may fail to correct the underlying vehicle or equipment problem. Damage caused by improper installation, incorrect diagnosis, misuse, or incorrect application is not covered by our return or warranty policy.

8. Inspection and Processing

Once the returned product is received, it will be inspected and, when necessary, tested. We will notify the customer regarding the status of the return or warranty claim.

Return processing may take up to five (5) business days, excluding weekends and holidays, after the product is delivered to our receiving facility.

If the return is approved, the refund will be issued to the original payment method. The time required for the credit to appear will depend on the customer’s bank or card issuer.

9. Return Shipping

Customers are responsible for all shipping and handling costs associated with returns and exchanges unless Advance Truck Parts USA confirms that the return resulted from our shipping error.

Original shipping charges and return shipping charges are non-refundable. When Advance Truck Parts USA provides or pays for a return label, the cost of that label may be deducted from the customer’s refund.

We recommend shipping returns with tracking, delivery confirmation, and adequate insurance. Advance Truck Parts USA is not responsible for returned products that are lost or damaged in transit.

10. Denied Returns

If a returned product does not meet the requirements of this policy, Advance Truck Parts USA may deny the return.

We may photograph the product and packaging and email the customer an explanation of why the return was denied. A denied product will be held until the customer makes and pays for return-shipping arrangements. Products not claimed within the period stated in our notice may be considered abandoned, to the extent permitted by law.

11. Shortages, Damage, and Shipping Discrepancies

Claims involving missing products, incorrect products, visible shipping damage, or other shipping discrepancies must be reported within three (3) business days after delivery.

Customers should retain all products, shipping cartons, labels, and packaging materials until the claim has been resolved.

If you have any questions on how to return your item or the status of your claim, contact us at +1305.848.7825 | +1954.412.9999  or send us an email at support@advancetruckpartsusa.com